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Crafting an employee safety and communication plan that works is absolutely essential.
1. Ensure employee well-being
2. Keep customers in the loop
3. Ensure IT Uptime
4. Keep business moving
Communication during and following an emergency presents a variety of challenges. So, crafting an employee safety and communication plan that works is absolutely essential. The specifics will vary widely from company to company, but your emergency safety and communication plan must address the following:
• How the company will ensure employees are safe during a disaster event
• How it will communicate essential information to employees following the event
Effective communication Obviously, email is the easiest way to reach a large group of employees, but if your company’s email server is down, you are out of luck. Some businesses employ redundant Exchange servers or cloud-based services to ensure email access. Of course, if you are without Internet access entirely, you’ll need an alternative
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Some of the topics covered here are:
Ensure employee well-being
Communication during and following an emergency presents a variety of challenges. So, crafting an employee safety and communication plan that works is absolutely essential. The specifics will vary widely from company to company, but your emergency safety and communication plan must address the following: • How the company will ensure employees are safe during a disaster event • How it will communicate essential information to employees following the event
Keep customers in the loop
Managing customer relationships is obviously critical to the ongoing success of your business. As such, it is important to craft a plan for distributing information to your customers during and following a disaster event. The scope of your customer communications plan will vary widely depending on the nature of your business.Obviously, not every glitch in operations will merit reaching out to your customers.
Enable IT uptime
To understand the IT piece of disaster recovery and business continuity today, it helps to look at the not-so-distant past. It really wasn’t very long ago that backup meant daily incremental and weekly full backups to tape or a dedicated disk backup target. Duplicate tape copies were created and shipped offsite for disaster recovery—typically to a secondary site maintained by the business or to a tape vaulting facility (e.g. Iron Mountain). Many businesses continue to use this model today, and depending on your recovery needs it may be perfectly adequate
Keep business moving
As noted above, many organizations today have limited tolerance for application downtime. If your employees or customers do not have access to essential applications and data, there will be a direct impact on productivity and revenue. While this sounds obvious, many organizations do not consider the actual costs of downtime for a business. To better understand the cost of downtime, consider the following example using Datto’s RTO calculator